Our time together is valuable. In order to honor the commitment that each of us has made to your appointment (private or semi-private lesson, class, or instruction), notice of cancellation or rescheduling of an appointment/class given less than 24 hours at our Kensington Studio, or 6 hours at all other studios will result in a full charge for that session. Individuals attending classes on an Unlimited Membership Contract, and individuals attending Basi Pilates on an unlimited Groupon or Living Social Membership will be charged a late fee of $10.00. Cancellations are accepted only via our online booking system.
Please note that the cancellation policy is in place to minimize disruption to our members and as a courtesy to our instructors who are compensated on a per student basis. Keep in mind that if you register for a class or book a session we turn others away and if you don’t show up they miss out.
Scheduling an appointment is your acceptance of these policies.